Amazon currently seeks a creative, dynamic, and experienced Program and Process Improvement Individual to join our EU FBA Support Operations team and drive organization's transformation through Seller Experience, Escalations and automation initiatives. This role will drive strategic change management, oversee organization process and spearhead programs and drive close execution coordination while ensuring seamless integration of AI solutions. This role will particularly suit someone with a strong innovative mindset, relationship building skills, operational excellence, superior project management capabilities, and strong stakeholder management experience.

Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results) you are an innovator (and have already proven it) you have the intellect and horsepower to solve really complex problems (some may say impossible to solve) you are an owner, and do what it takes to make your team successful you have relentlessly high standards (some may say too high) you are customer obsessed you operate well in an ambiguous workplace and finally, you have a burning desire to be a part of something really big.

Develop and manage data driven analysis by coordinating with wider organization and set goals, track progress and report in weekly, monthly and quarterly business reviews.

- Drive complex strategic projects that deliver significant improvements in Seller Experience, productivity, and lowest cost-to-serve for Selling Partners and Amazon
- Establish business goals, as well as supporting metrics and key performance indicators (KPI) for success
- Dive deep into case histories, operational data, financial records, and stakeholder inputs to establish facts and identify root causes.
- A typical day will focus on reviewing daily metrics, inflow and status of initiatives to improve Seller Experience and reduce Cost to Serve for Sellers and for Amazon, analyzing data to drive efficiency improvements,



and collaborating with global teams to enhance seller services. They'll split their time between identifying process gaps, performing escalations and driving daily executions cultivating AI/automation and program management spirit, working with team, implementing process improvements using Lean/Six Sigma methods, and developing Automation solutions to reduce costs while improving service quality for Amazon's selling partners. Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business

- Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
- Experience in stakeholder and communication management
- Experience owning end-to-end programs to drive results
- Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan
- Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience delivering results for large, cross-functional initiatives/projects

Master's degree in Engineering (any domain) or foreign equivalent, Operations, Business Administration, or a related field

- Knowledge of at least one data-focused technology tool, such as Python, SQL, Alteryx, Amazon QuickSight, or similar
- Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics

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