It started with a simple idea: what if surgery could be less invasive and recovery less painful Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide.
We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.
If you're ready to contribute to something bigger than yourself and help transform the future of healthcare , you'll find your purpose here.
Intuitive Surgical is widely considered the most exciting medical device company in the world
Surgeons worldwide are changing the way surgery is performed by utilizing our robotic
da Vinci® Field Service Engineer II manage Customer Technical Relations
Analyze customer's requirements to ensure effective system installation by providing Pre

site Planning and Installation Coordination with the customer.
~ Ability to identify, make recommendations, and or provide feedback to Product Support

and Product Engineering on Product or process enhancements that addresses customer
Use discretion and independent judgment when assessing customer training needs with

respect to technical training in an Operating Room environment, and provide both
technical training and or technical support as required.
~ Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment,
Training Documentation, Preventative Maintenance Scheduling,



Service Contracts
Billings, System Configurations, and data in Call Escalation database.
~ Support Sales Training and Marketing events by analyzing potential issues and develop

College degree in applied science or engineering preferred; training/experience which may include extensive course work or study in the field of
engineering or applied science
~ 3-7 years of experience as a Field Service Engineer required, experience with medical

Track record of solid customer relationships with Surgeons and Hospital staff
Well versed at presenting the value proposition of Intuitive Surgical's service offerings
Proven ability to independently troubleshoot complex electro-mechanical systems
An ability to travel up to 25%, dependent upon account distribution
We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ('TCP') (note: typically adds 2 weeks to the hiring process).
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be adaptable, and within a timeframe that does not unreasonably impede the hiring need. business need and/or on the selected candidate's experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the

📌 Field Service Engineer Installation/Service (Secunderabad)
🏢 Intuitive
📍 Secunderabad