Position Summary : The Senior Manager - Operations & Delivery will lead the operational delivery, support services, project execution, transitions, and continuous improvement initiatives across the Data & Integrations organization. This role is responsible for managing multiple delivery functions including Service Delivery, Database Administration (DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), Business Intelligence, and shared services teams supporting critical US healthcare applications and data platforms.Key Responsibilities : - Lead and own the delivery of multiple projects, operational support functions, PODs, service transitions and initiatives across the Data & Integrations organization.- Manage teams responsible for : Service Delivery, DBA, Data Engineering, ETL/ELT Development & Support, EDW, BI & Reporting and Shared Services Operations.- Ensure operational stability, service reliability and delivery excellence across all supported platforms and services.- Establish and drive operational governance, service review mechanisms, escalation management and performance monitoring.- Manage service transitions from project implementation to production support while ensuring minimal business disruption.- Ensure Service Delivery Excellence - adherence to SLAs, OLAs, KPIs, service commitments, and quality standards.- Drive continuous service improvements using ITIL best practices and operational excellence frameworks.- Develop and monitor service delivery metrics, dashboards, scorecards, and executive reporting.- Identify operational risks and proactively implement mitigation strategies.- Ensure compliance with organizational policies,



security requirements, and healthcare regulatory standards.- Provide leadership and strategic direction to multiple managers and cross-functional delivery teams.- Build, mentor, coach, and develop high-performing leaders and technical professionals.- Drive employee engagement, career development, succession planning, and talent retention initiatives.- Recruit and retain highly skilled professionals aligned with organizational goals.- Foster a culture of accountability, collaboration, innovation, and customer-centric delivery.- Collaborate closely with the Director of Data & Integrations, US business stakeholders, enterprise technology teams, and delivery partners.- Serve as the primary escalation point for critical operational and delivery issues.- Build strong relationships with executive leadership and business partners.- Present operational reviews, performance updates, strategic recommendations, and service improvement plans to senior leadership.- Influence cross-functional teams to achieve organizational objectives and successful delivery outcomes.- Leverage healthcare domain expertise to support data integration, interoperability, analytics, and enterprise reporting initiatives.- Lead support transformation initiatives,



operating model redesign efforts and process optimization programs.- Drive automation, cloud adoption, operational modernization, and service improvements.- Establish best practices for incident management, problem management, change management, and knowledge management.- Improve operational efficiency through process standardization, automation frameworks, and governance enhancements.- Manage relationships with vendors, service providers, and external partners.Required Qualifications : Education : - Bachelor's degree in computer science, Information Technology, Engineering, or related field.- Master's degree preferred.Experience : - 15+ years of progressive IT experience.- Minimum 6+ years in senior leadership roles managing large-scale application support and service delivery organizations.- Minimum 6+ years of people management experience leading managers and multi-layered teams.- Proven experience managing large offshore delivery organizations.- Extensive experience supporting enterprise-scale US healthcare applications and platforms.- Strong experience managing shared services and support delivery organizations.- Demonstrated success leading large programs, transitions, and operational transformation initiatives.- Strong understanding of : ITIL Framework, Incident-Problem-Change-SLA-Management, ITIL Foundation Certification or higher preferred.- Strong familiarity with : Data Engineering, ETL/ELT Development & Support, DBA, EDW, BI & Reporting and Cloud-based data platforms and contemporary analytics ecosystems (ref:hirist.tech)

📌 Senior Operations & Delivery Manager - Data & Integrations (Hyderabad)
🏢 Techno Comp Computer Services
📍 Hyderabad