About the job : Skill - SAP Project Manager (Pharma).Experience Required - 6+ Years.Location - Navi Mumbai (Airoli).Work Mode - 5 Days work from office.Notice - Immediate.Overview : The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement.This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules.Mandatory Requirements : - Experience in Pharma is mandatory.- Required to go to office all the 5 Days per week.- Should be working experience in any one SAP module.Key Responsibilities : Service Delivery & Operations : - Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM, WM, ABAP etc.).- Manage incident, problem, and change management processes.- Ensure SLAs and KPIs are consistently met or exceeded.- Monitor system performance and drive root cause analysis for recurring issues.Project & Enhancement Management : - Plan and manage minor enhancements, break-fix work, and service requests.- Coordinate with functional and technical consultants for issue resolution and improvements.- Facilitate knowledge transfer and documentation.Stakeholder & Team Management : - Serve as the primary contact for business users, IT stakeholders, and vendors.- Participate in governance meetings and prepare reporting dashboards.- Maintain high team morale and foster a collaborative setting.Continuous Improvement & Compliance : - Assess AMS delivery efficiency and implement best practices.- Support audits and compliance requirements.- Ensure adherence to ITIL processes and AMS best practices.Required Qualifications : - Bachelor's degree in Computer Science, Information Systems, or related field.- 6+ years of experience in SAP project management,



with at least 3 years in AMS.- Experience with SAP S/4HANA environments.- Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.- SAP Experience in relevant modules.- Strong leadership, communication, and problem-solving skills.- Knowledge of ITIL framework and AMS methodologies.Preferred Skills : - PMP or equivalent project management certification.- Experience in managing AMS transitions and hypercare phases.- Upper-intermediate or higher proficiency in English.Key Performance Indicators (KPIs) : Service Delivery KPIs : - Incident Resolution Time : Average time taken to resolve incidents.- First-Time Fix Rate : Percentage of issues resolved without escalation.- SLA Compliance Rate : Percentage of tickets resolved within agreed SLA timelines.- System Uptime : Percentage of time SAP systems are available and operational.Project & Enhancement KPIs : - Enhancement Delivery Timeliness : Percentage of enhancements delivered on or before the planned date.- Change Request Cycle Time : Average time taken to implement approved changes.- Defect Density : Number of defects per enhancement or release.Customer Satisfaction KPIs : - User Satisfaction Score (CSAT) : Feedback rating from end-users or business stakeholders.- Stakeholder Engagement Index : Frequency and quality of interactions with key stakeholders.Team & Resource Management KPIs : - Resource Utilization Rate : Percentage of time team members are productively engaged.- Knowledge Retention & Documentation : Completeness and accuracy of support documentation and knowledge base.- Training & Skill Development Hours : Time invested in upskilling AMS team members.Financial & Compliance KPIs : - Budget Adherence : Actual spend vs. planned budget for AMS operations.- Audit Compliance Rate : Number of successful audits without major findings.- License & Contract Compliance : Adherence to SAP licensing and vendor contracts. (ref:hirist.tech)

📌 Zensar Technologies - SAP Project Manager - Pharma Domain (Navi Mumbai)
🏢 Zensar Technologies
📍 Navi Mumbai