With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Unified Configuration Management team within Cloud & Production Engineering is mission-critical to Docusign's reliability and deployment speed. We architect and maintain internal platforms for progressive delivery, providing the infrastructure for feature flagging, experimentation, and configuration management. This position is an individual contributor role reporting to the Engineering Manager, Unified Configuration Management.

Develop and maintain high-quality, scalable back-end services. This includes building and scaling the robust services, component libraries, and maintaining Terraform modules and CI/CD pipelines for protected deployments across Azure and GCP

Author and own comprehensive testing plans, writing high-quality, reliable tests (unit, component, E2E). Drive quality by demonstrating competence in debugging across multiple components, environments, and external dependencies to ensure features are testable, observable, and safe to roll out

Participate in on-call rotations, perform Root Cause Analysis (RCA) for issues, and use data to drive operational improvements and strengthen runbooks

Work within the Agile framework, proactively identifying dependencies and critical paths, proposing mitigation plans, and collaborating with cross-functional partners to resolve blockers. Hybrid: Employee divides their time between in-office and work from home. Access to an office location is required. (Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.



Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience

- 3+ years of professional experience building back-end, platform, or reliability-focused services
- Experience with at least one modern programming language (C#, Java, or Go)
- Experience in distributed systems, data structures, and production reliability fundamentals
- Experience with web services, APIs (REST/gRPC), and working with JSON/structured data
- Experience with Git, complex CI/CD workflows, automated testing frameworks, and Agile practices
- Experience leveraging coding assistants (Claude, GitHub Copilot, etc.) Experience building and operating back-end services in Azure or GCP, with hands-on experience using Terraform and Infrastructure-as-Code

Expertise in progressive delivery, configuration management, or feature-flagging systems (e.g., Experience with observability tooling (OpenTelemetry, Prometheus, Grafana) to debug system health and correlate incidents

Strong incident response background: experience with on-call rotations, root-cause analysis (RCA), and operational readiness reviews

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [HIDDEN TEXT].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.

Hybrid

📌 Software Development Engineer - Remote (Bengaluru)
🏢 Docusign
📍 Bengaluru