Assistant Manager – International Sales (Inbound/Outbound) Department: Customer Support
Experience: 2–5 Years in International Sales BPO
Shifts: US / UK / AUS / Rotational (Process Dependent)

We are seeking a high-energy, data-driven Assistant Manager to lead a team of 15–20 agents in our international trucking compliance division. This role is a hybrid of Customer Support, Sales, and Compliance Management . The ideal candidate is a 'player-coach' who thrives in a fast-paced environment, excels in outbound sales during low-volume periods, and possesses the technical grit to manage CRM workflows.

Sales & Upselling: Drive revenue by coaching agents on how to pivot from a support query to a sales conversion for MCS-150, eUCR, and other compliance products.
Quality & Compliance: Conduct regular call monitoring and feedback sessions to ensure 100% accuracy in trucking compliance filings.
Hands-on Support: Lead by example by taking calls during peak volumes or handling escalated customer issues to ensure resolution.
Generate daily/weekly performance reports using HubSpot and internal tools to track conversion rates and team health.

Bachelor's Degree (Graduate) in any discipline.
Experience:



Minimum 2 years of experience specifically in an Assistant Manager role within an international call center.
Proven background in both Inbound/Outbound Sales and Customer Support .
Technical Skills: Solid reporting skills and proficiency in CRM tools; HubSpot (Ticketing/Sales) experience is a significant advantage.
Industry Knowledge: Familiarity with trucking compliance (Form 2290, DOT, UCR) is highly preferred.
Flexibility: Must be willing to work permanent Night Shifts and jump onto the floor to take calls when required.

Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers' equipment stays on the road and their businesses keep humming.

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📌 Assistant Manager of Sales (1 year relevant experience required) (Bengaluru)
🏢 Silvermine Group
📍 Bengaluru