Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational advantages to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Own requirements end to end for Module 3 enablement — elicitation, documentation, prioritisation, traceability from business objective through to delivered capability and acceptance.
Act as the translator between HEOR business stakeholders and the AI&D; and platform engineering teams: convert domain and workflow need into requirements the engineers can build against, and convert technical constraints back into decisions the business can actually make.
Plan and lead requirements definition working sessions and workshops, bringing the Lead AI Engineer in where feasibility needs to be assessed live rather than discovered later.




Work with business SMEs to surface nuanced requirements that differ across sections and content types, and document them at a level of precision an engineer can act on without a follow-up conversation.
Define acceptance criteria for AI-generated content — factual grounding, source traceability, completeness against the section template, tone and terminology consistency — in terms the business owns and the engineers can test against.
Establish quickly what is complete, what remains, and what is at risk.
Hold the pod's delivery cadence: backlog, sprint rhythm, stand-ups and review cycles, run in the client's tooling.
Identify, log and escalate blockers, risks and dependencies early, particularly those sitting with the core APEX build team, with source-content availability, or with SME review capacity.
Maintain the risk, issue, decision and assumption log for the engagement.
Hold the day-to-day relationship with HEOR subject-matter experts and the wider business group, and be the single point they come to for scope and progress.
Coordinate across the three organisations involved — HEOR, AI&D; and the platform team — without formal authority over any of them.
Experience. 10+ years in business analysis, business systems analysis or a comparable requirements-owning role, including a minimum of 3 years on AI, GenAI, machine learning or intelligent-automation programmes.
AI lifecycle fluency. Demonstrable experience across the full AI delivery lifecycle — not a single pilot. Proven ability to plan and lead requirements workshops with senior, non-technical business stakeholders and drive them to decisions rather than discussion.
Experience running an agile delivery cadence — backlog, sprints, status reporting, risk and dependency management — for a small team.




Demonstrated ability to own a workstream and set its working practices without close supervision, in a client-facing setting.
familiarity with Smartsheet and SharePoint.
Excellent written and verbal English, at the standard required to write for and present to senior commercial stakeholders in the US and Europe, and to disagree constructively.
Prior delivery within a life sciences, pharmaceutical or biotech commercial organisation — market access, HEOR, medical affairs or commercial analytics. Experience with AI-assisted document authoring, content generation, knowledge management or large-scale content transformation.
Experience in a self-directed vendor pod operating alongside, but independently of, a client's internal build team.
Formal certification in business analysis (CBAP/CCBA), agile delivery (CSPO, PSM) or project management (PMP).
Compensation
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. com and Linkedin.Please be advised of the following official Milestone Technologies recruitment policies:

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📌 IT Lead Business Analyst (Kochi)
🏢 Milestone Technologies
📍 Kochi