GlobalLogic is hiring for the role of Technical Support Engineer – D&R;!

Responsibilities of the Candidate:

- Handle inbound web tickets and chat triage, owning and resolving incoming customer support requests and security-related inquiries within defined SLAs.

- Troubleshoot and help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules.

- Log and document issues, including customer errors and failures, using tools such as JSON, Syslog, and regular expressions, and securely capture relevant log data for root-cause analysis.

- Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhooks integrations.

- Package reproducible evidence, logs, and configuration snippets clearly and escalate unresolvable or systemic security issues to SME/Tier 3 Engineering teams.

Requirements:

- Experience in cybersecurity support, SOC operations,



or cloud security environments.

- Knowledge of SOC and Security Fundamentals, including foundational understanding of SOC operations (triage, basic investigation, alert monitoring), the MITRE ATT&CK; framework, and standard incident response concepts.

- Familiarity with log formats and basic querying skills, such as KQL, Splunk SPL, or SQL, for log analysis.

- Basic command-line and scripting exposure in Python or Bash for log extraction and preliminary diagnostic checks.

- Familiarity with tools like Postman and Chrome DevTools.

- Foundational knowledge of cloud environments, particularly cloud networking protocols (TCP/IP, DNS,

- Strong communication and verbal skills in English, with solid client-facing capabilities for email correspondence and chat support.

📌 Technical Support Engineer - D&R (Nagpur)
🏢 Important Company of the Sector
📍 Nagpur