Educational Qualification: Any Graduate

Work Experience
This position is for Communication Training Team
Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
Provide Feedback and suggestions for improvement
Publish Dashboards at defined intervals
Data Analysis – Solid Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
Publish compliance dashboards as per plan
Flexibility and Availability for any ad-hoc business requirement
Ensure Confidentiality, Availability and Integrity of Data
Provide Feedback and suggestions for improvement
GAP Analysis & Controls
Continuous Focus and Drive to meet and exceed department SLAs
Conduct New Hire training and Refresher training based on TNA
Conduct interviews

Preferred Competencies:

Ability to train on sounds (IPA), grammar and soft skills
Excellent verbal and written communication skills
Should have good knowledge of audit and evaluation function
Should have good understanding capabilities to improve customer experience
Ready to work in Shift timing as per process requirement
Knowledge of usage of MS Office
Must be fluent in English language

📌 Lecturer in English and Communication (Secunderabad)
🏢 Mahindra Satyam
📍 Secunderabad