Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
The Engagement Manager & Account Manager is accountable for end-to-end ownership of customer engagement , encompassing account management, service delivery, and project/program execution across Managed Services (Infrastructure SAP) and development initiatives .
The role demands solid customer-facing leadership , with the ability to engage CXOs including the CEO , translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Prior program or project management experience and mandatory hands-on exposure to either Infrastructure or SAP landscapes are essential.

Bachelor’s degree in Engineering / MCA / MBA.
PMP / PRINCE2 / Agile certification preferred.
~ ITIL certification is an advantage

Experience :
Mandatory Experience
Prior experience as Program Manager / Project Manager in enterprise IT environments.
Mandatory domain background in either Infrastructure or SAP (one is compulsory).
Strong experience managing Managed Services (Infra and/or AMS) alongside projects.
Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models .




Strong financial acumen with experience in budgeting, forecasting, and P&L; management .
Account & Engagement Management
Own the overall customer relationship as the single point of accountability for IT delivery and operations.
Act as a strategic partner, aligning IT initiatives with business priorities and long-term roadmap.
Drive customer satisfaction, retention, and growth of the account.

Translate business requirements into service roadmaps, project charters, and execution plans .
Program / Project Delivery Ownership
Own end-to-end delivery of multiple programs and projects including enhancements, CRs, and transformation initiatives.
Execute delivery using Agile, Waterfall, or Hybrid models , based on engagement needs.
Ensure adherence to scope, schedule, cost, quality, and risk parameters.
Govern IT Infrastructure and/or SAP AMS operations, ensuring SLA adherence and service stability.
Ensure seamless coordination between operations, CR delivery, and project teams.
Financial & Commercial Management
Own account-level financials , including service budgets, project costs, forecasting, and margins.
Ensure commercial governance, contract compliance, and financial predictability.

Governance, Risk & Compliance
Establish and run strong account governance aligned to ITIL and organizational standards.
Identify and mitigate delivery, operational, and financial risks.
Ensure audit, security, and compliance adherence across services and projects.

Lead cross-functional teams spanning delivery, operations, and partners.
Drive accountability, performance management, and capability development.

📌 IT Service Manager (SAP) (Pune)
🏢 Bosch Group
📍 Pune