JLL is hiring for the role of Business Support, Customer Service!

Responsibilities of the Candidate:

- Responsible for overall performance of Housekeeping of the site
- Checking front of the house as well back of the house daily basis.
- Checking caddies & trolleys.
- Checking duty roasters & absenteeism.
- Checking grooming of the staffs.
- Checking for the pest control measurers & follow-ups with the agency.
- Take corrective actions on all nonconformities including incidents/accidents if any.
- Checking all the necessary PPE’s of the staffs.
- Maintaining whole of our landscaped area
- Determine aspect-impacts including significant aspects and implement relevant controls.
- Determine hazards-risk including significant hazards and implement controls
- Participate in mock drills
- Report near misses
- Identify training needs and attend trainings as planned.
- Implementing check lists & follow-ups.
- Participate in incident investigation
- Agency meetings & corrections.
- Follow-up the SLA & KPI of the respective agencies.
- Follow-up for trainings as per SOP’s.
- Follow up for cleaning standard as per SOP’s.
- Ensure PPM activities
- Any other task / responsibility assigned by the management time to time
- To assist in issue/ cancel permit for any planned activity
- To STOP any unsafe work as reported by workmen or self observed
- Conduct contractor monitoring and review meeting on monthly basis
- Manage stock requirement and reordering of consumables for house keeping activities
- Provide inputs for financial budgeting to Property Manager
- To ensure RMZ HSE Policy is understood by self and co-workers.
- To ensure RMZ safety management system is implemented and communicated to the team.




- To ensure OHS objective are understood and individual objectives are completed as per the defined target date.
- To identify risk at his work place, control measures are implemented and communicated to concerned employees.
- Actively Participation in Employee Consultation Forum and other OH&S; related meetings.
- To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures.
- To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.)
- To attend all the training as per TNI and Training plan.
- To ensure that all OH&S; related documents are maintained, tracked and tracked as per assigned responsibility.
- Determine issues, needs and expectations of interested parties
- Determine aspect-impacts including significant aspects and implement relevant controls
- Determine hazards-risk including significant hazards and implement controls
- Maintain and update aspect-impact register and HIRA register.
- Planning to achieve IMS objectives as set by management
- Complying with all applicable legal requirements
- Identify training needs and attend trainings as planned.
- Maintain records of external communication if any
- Maintain & retain documented information
- Manage changes in a structured manner
- Waste management and disposal
- Determine emergencies and test all emergencies
- Participate in mock drills
- Participate in incident investigation
- Take corrective actions on all nonconformities including incidents/accidents if any.
- Undertake continual improvements
- Actively participate in 5S initiatives to maintain cleanliness and discipline within the Soft Services department
- Able to lead site team to run the Housekeeping Operations smoothly
- Staff’s discipline and wellbeing.

📌 Business Support - Customer Service (Hyderabad)
🏢 Nameless
📍 Hyderabad