Answer Customer Calls:**

- Answer customer calls promptly and professionally, communicating with customers in a warm and friendly manner.
- Be familiar with the company's products and services to answer customer questions accurately and in detail.
- Provide product usage guidance and solutions to help customers overcome difficulties encountered during use.

Handle Customer Complaints:**

- Listen patiently to customer complaints and feedback, and record the content of the complaints.
- Track the progress of issue resolution, ensuring customer problems are resolved promptly, and conduct follow-up calls with customers after resolution to confirm their satisfaction.
- Ensure the smooth operation of the after-sales service process to enhance the customer experience.

Summarize and analyze common issues, propose suggestions for improvement, and optimize service processes.

Strive to meet various performance indicators set by the company, such as the number of calls answered and customer satisfaction levels.

Positive communication and presentation skills with fluency in English.

- Excellent customer service orientation and problem-solving abilities.
- Proficient in computer operation and office software (such as Word, Excel, etc.).

📌 Customer Services Executive (Aftersales) (Ahmedabad)
🏢 Growatt New Energy Technology Co.
📍 Ahmedabad