Key Responsibilities:- Administer, configure, and maintain the ServiceNow platform, including ITSM, ITOM, HRSD, Service Catalog, and custom applications.- Manage user accounts, roles, groups, and access controls while ensuring compliance with security and governance standards.- Configure and maintain workflows, Flow Designer processes, Business Rules, UI Policies, Notifications, Catalog Items, and Service Catalog functionality.- Support and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and IntegrationHub.- Execute system upgrades, patch management, testing, and validation activities to ensure platform stability and alignment with ServiceNow release schedules.- Provide Tier 2 and Tier 3 support for ServiceNow-related incidents, service requests, and configuration issues.- Troubleshoot platform performance, functionality, and integration challenges to minimize downtime and improve user experience.- Collaborate with IT teams and business stakeholders to gather requirements and deliver platform enhancements and process improvements.- Maintain system documentation, including configuration records,



standard operating procedures (SOPs), change records, and administration runbooks.- Ensure adherence to ITIL processes, change management policies, and service management best practices.- Monitor platform health and proactively identify opportunities for optimization and automation.Required Qualifications:- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.- Proven experience in ServiceNow Administration and platform support.Tech Stack:- ServiceNow Modules: ITSM, Service Catalog, Change Management, Asset Management, Incident and Problem Management.- Development: Glide Scripting, Flow Designer, Business Rules, UI Policies, Client Scripts, Notifications.- Integrations: REST APIs, IntegrationHub, MID Server, Web Services.- ITIL frameworks and best practices.- Excellent analytical, troubleshooting, and problem-solving skills.- Robust verbal and written communication skills with the ability to work effectively across technical and business teams. (ref:hirist.tech)

📌 ServiceNow Administrator - ITSM/ITOM (Gurugram)
🏢 Randstad
📍 Gurugram