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Job Description

INTERNAL JOB POSTINGS

EDS-CBS - Grade 7 – GBS, Pune

Team Name: EU EDS-CBS Shift – Adaptable

Grade – 7

Job Title – Sr Administrative Assistant

Job Summary

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages.

He/She may direct the work of others and provide instruction and guidance to less experienced employees. This position performs general office duties that may include word processing, data entry, auditing documents, distributing mail, coordinating meetings and other duties as assigned. He/She may deal with confidential material on a regular basis.

Job Duties

Prepare Error Analysis (Pareto) and conduct error analysis review with the team

Identify training areas and coordinate with the Supervisor for the necessary trainings





Understand the changes / updates from Country/CIM/PI Team and communicate the same to the team members

To comply with UPS policies, Data security, and SOX compliance related policies

Monitor workflow to plan work schedule as per the SLA requirement and the volume.

Measure and improve quality of the process by implementing process improvement plans and lean projects on a periodic basis

Measure and review performance and Quality and provide appropriate feedback to Supervisor for further analysis or actions.

To conduct weekly refresher on topics identified during quality feedbacks / PKTs etc.

Queries Investigation

Ad hoc billing requests or projects from Country / CIM / OTC

Follow up with respective stake holders / AE's for getting the deliverables

Any other tasks or duties assigned by the Team Lead, Supervisor or Manager as per the process requirement

Skills Necessary

Strong in depth Europe and EDS-CBS billing knowledge

Excellent written and verbal communication skills

Excellent interpersonal skills

Analytical and problem solving skills

Must possess advanced reasoning and research skills

Decision making skills

Must be customer focused

Need to comprehend and cater to respective email requests accordingly

Eye for detail and must meet stiff deadlines

Have an excellent attendance track record

Self-driven

Influence and persuasion skills

Strong customer orientation to understand customer services issues

Knowledge of MS Office

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Senior Team Administrator, Permanent (Pune)
🏢 UPS
📍 Pune