Key Account Manager – Amazon – &Done;

At &Done;, we're redefining what high-performance haircare looks like for Indian hair. Backed by biotechnology and scientific precision, our formulations are designed specifically for Indian hair and weather—delivering results global brands weren't built to offer.

ex-VC at Elevation Capital), we're VC-backed and building a category-defining brand from the ground up.

Your Role: Key Account Manager – Amazon

As a Key Account Manager, you will be responsible for managing and growing our relationships with Amazon. You will drive revenue, ensure operational excellence, and work cross-functionally to optimize performance across listings, campaigns, and advertising.

Account Management & Growth

Drive revenue growth by identifying opportunities across categories, SKUs, and cities

Maintain regular coordination with channel partners for product launches, campaign execution, and advertising opportunities, while ensuring timely implementation

Ensure consistent monitoring of account health, key performance metrics, and channel compliance

Amazon Marketing Services (AMS) & Campaign Management

Plan and execute Amazon Marketing Services (AMS) campaigns to drive visibility and sales

Monitor campaign performance and optimize spends for maximum ROI

Plan and execute platform-led campaigns, discounts, and promotions on Amazon

Collaborate with cross-functional teams for creatives and visibility boosts

Continuously improve product visibility, content, and discoverability





Work closely with supply chain and operations to maintain optimal inventory levels

Data Analysis & Reporting

Track daily/weekly performance metrics across Amazon

Generate actionable insights from sales, inventory, campaign, and advertising data

Monitor Amazon performance and identify growth opportunities

Share regular performance reports with internal stakeholders

Continuously track competitor activities, pricing, promotions, and assortment strategies, and proactively recommend actionable interventions to support brand growth.

Ensure smooth coordination for launches, campaigns, and replenishment

Key Performance Indicators (KPIs)

Month-on-month and Amazon-wise sales growth

Amazon Performance: Sales, orders, conversion, and overall account growth

AMS Performance: ROAS, ACOS, TACOS, and advertising-driven sales

Reduction in lost sales due to stockouts

SKU Performance: Campaign ROI: Return on spends for platform promotions

Cancellation rate, service levels

Platform Relationships: Qualitative feedback and support from platform partners

3–4 years of experience in Amazon marketplace management

- Robust analytical mindset with comfort in working with data
- Hands-on experience with Amazon Marketing Services (AMS)
- This role is ideal for someone who wants to take charge of a brand's growth engine and directly impact business growth.

Competitive salary + High ownership and visibility in a growing organization

Collaborative and people-first work culture + Learning and growth opportunities across functions

Skills: ams,amazon,amazon marketing services

📌 Sales and Amazon Account Director (Gurugram)
🏢 Done
📍 Gurugram