We are looking for a Project Manager to orchestrate operations across a large managed services solution practice and ensure reliable service delivery. You will coordinate teams, manage governance and KPI reporting, and enable AI-driven improvements through process optimization and automation. Apply to help strengthen execution and stakeholder satisfaction!

Responsibilities

Oversee 'Managed Services Solution Practice' operations

Drive cross-department coordination to align project goals and streamline service delivery processes

Provide transparent communication and consistent status reporting across internal teams and external stakeholders

Advance engagement and alignment with senior leaders on AI initiatives

Chair key calls across multiple programs/initiatives while managing ambiguity and multitasking

Monitor delivery progress and report key performance indicators tied to AI practice operations

Enable integration of AI knowledge into practice workflows and deliverables

Resolve operational challenges to maintain smooth practice functioning

Establish program scope, objectives, and success criteria during initiation and planning

Manage ongoing program performance to meet service level agreements and contractual obligations

Analyze risks affecting program outcomes and stakeholder expectations and mitigate them





Create and maintain dashboards and reports while driving continuous improvement by incorporating feedback and refining operational workflows

Requirements

Significant IT industry experience of 14-17 years in delivery, operations, or program leadership roles

Relevant background in managed services programs and operations for large accounts/programs, centered on operational consistency and risk mitigation

Demonstrated ability to work effectively with local and global leaders and cross-functional teams toward common objectives

Strong stakeholder management, interpersonal, and communication skills for engaging senior leadership globally

Proven skill in navigating stakeholder conflicts through negotiation and thoughtful communication

Hands-on capability to implement governance frameworks that enforce SLA adherence and drive operational excellence

Solid motivation to use AI technologies to improve managed services delivery and innovation

Foundational knowledge of artificial intelligence concepts and technologies

Experience building and maintaining dashboards and reports for senior leaders

Hands-on exposure to process improvement initiatives and automation approaches

Working knowledge of Jira, including boards, workflow management, dashboards, and queries

Familiarity with Advanced Excel, Power BI, and Power Automate

Nice to have

~ Background in AI operations and AI tools

📌 Service Management Project Manager (Secunderabad)
🏢 Epam
📍 Secunderabad