Job Summary: The Field Service Engineer (FSE) is responsible for achieving customer satisfaction by delivering timely and high-quality service and supporting revenue generation for the organization. The role involves installation, configuration, troubleshooting, and repair of products and systems purchased by customers, along with resolving complex technical issues.

Ensure full compliance with service delivery processes for effective and productive execution.
Lead installation, implementation, and demonstration of assigned systems. Perform corrective maintenance and complete preventive maintenance (PM) schedules within the defined timeline.
Provide support and coordination for Carestream-installed equipment in collaboration with channel partners.
Support service sales initiatives and contribute to achieving service sales targets.
Assist in spare parts sales and promote system upgrade opportunities to customers.
Ensure accurate and timely reporting of technical and administrative data (calls, PM, FCO, installations) through internal systems.
Manage customer overdue collections as required.
Close service calls promptly, logging accurate expenses and man-hours using C4C software.
Drive contract capture rates and renewals for channel-managed services.
Complete all role-mapped training within assigned deadlines.
Manage key customer accounts to maintain high satisfaction levels.
Mentor and support channel engineers in resolving technical issues.




Monitor and verify the quality of work performed by channel partners.
Complete mandatory training modules mapped to the role within stipulated timelines.

Required Education, Experience & Skills:
Bachelor's degree in engineering (Biomedical, Electronics, or Electrical Engineering) OR a relevant Technical Diploma.
Minimum 2-3 years of field service experience, preferably in medical equipment or diagnostic imaging.
Proven ability to work independently in field-based roles and Strong hands-on experience with installation, troubleshooting, and preventive maintenance.
Solid understanding of LAN, Windows OS, networking, and MS Office tools.
Basic familiarity with medical IT protocols like DICOM, HL7, HIPAA.
Technical knowledge of electromechanical and electronic systems.
Willingness to travel extensively as per role requirements.
Physically capable of performing moderate to difficult field tasks.
Responsible for complete life-cycle service of high-tech diagnostic imaging equipment.

Desired Education, Skills & Experience:
oBachelor's degree in biomedical, Electronics, or Electrical Engineering
o3–5 years of relevant field service experience, with independence and minimal supervision.
oPrior work with radiology, X-ray, CR/ DR or similar medical imaging systems is a plus.
oHigh emotional intelligence, problem-solving mindset, and customer-first approach.

📌 Electronic Field Service Engineer (Ahmedabad)
🏢 Carestream Health
📍 Ahmedabad