Program Manager – Managed Services (Global E-commerce Leader) Location: Experience: 10–15 years
Employment Type: Full-time
Compensation: 14 - 15 Lacs (Annual)

This role represents Trigent as an MSP Partner , with complete ownership of fulfillment, daily operations, SLA governance, and stakeholder management across multiple locations. The role is execution-led , operations-heavy , and critical to establishing Trigent as a trusted long-term partner.

Represent Trigent as the MSP Partner with complete accountability for delivery and outcomes
Manage site supervisors, in-charges, and floater workforce deployment
SLA, KPI & Performance Governance
Lead Monthly Business Reviews (MBRs), Quarterly Reviews, and performance discussions
Daily Operations & BAU Control
Review daily MIS and operational dashboards across locations
Monitor day-to-day execution across IT logistics, warehouse operations, asset movement, and support services
Proactively identify risks and prevent SLA breaches or service disruptions




Handle escalations with data-backed analysis and solution-oriented approaches
Hyderabad-based ownership with pan-India delivery oversight
Coordinate remotely with teams across multiple cities and conduct periodic site visits
Required Experience & Skills (Non-Negotiable)

- 10–15 years of overall experience with 6–8+ years in MSP / managed services / enterprise operations
- Prior ownership of SLA-based, multi-site delivery programs
- Robust experience managing blue-collar / grey-collar / operational workforce
- Rectification and corrective action planning
- Strong MIS, Excel, and reporting discipline

Program Managers / Operations Managers from MSPs or managed services organizations
Relationship-only account managers without delivery ownership
White-collar IT staffing–only experience
Candidates without SLA or operations governance exposure

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