We are looking for a proactive and empathetic Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for customers, providing high-quality service and support to ensure a positive client experience.
Provide prompt, professional, and friendly support to customers via phone, email, and chat.

- Understand and address customer inquiries, concerns, and complaints clearly and effectively.
- Maintain a high standard of spoken, written, and comprehension of English at all times.
- Document all customer interactions accurately in CRM, Zoho Desk, Adobe, Shopify, Google Suite, and other internal systems.
- Identify opportunities to improve customer experience and escalate issues when necessary.
- Collaborate with internal teams (sales, operations, logistics) to resolve customer issues quickly.
- Educate customers on product usage, policies,



and services in transparent, understandable English.
- Assist with order processing, returns, refunds, and account management as needed.
- Continuously learn about products, services, and company processes to provide accurate guidance.

Excellent spoken, written, and comprehension of English skills (mandatory).

- +3 years of experience in customer care
- Proficiency in CRM, Adobe, Shopify, Zoho Desk, Google Suite, and other internal systems.
- Experience in customer support, success, or care preferred.
- Competitive compensation
- 2 Family Days per year & 15 day PTO´s
- Remote work / Work from home - Monday to Friday
- Opportunities for professional growth and training.

📌 Customer Service Administrator Advisor - Remote Work From Home (India)
🏢 Virtual Emily Staffing
📍 India