Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Do you love helping developers solve challenging technical problems Do you enjoy working with all types of developers from around the world In this position, you'll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and Strategic partners.

Our Developer Support Engineer role is a blend of technical and customer-facing engagements, where you provide support for our developer community (via JSD and online dev community) and help them to effectively build and manage new apps and integrations. In this role, you will be working across the Atlassian product suite, for both server and cloud hosting.

working with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms (Connect to Forge)

- the first line of defence in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community
- partnering with relevant product and engineering teams internally to get help on the most complex cases




- building monthly top driver reports equipping developer advocates with data insights to influence product teams
- enhancing developer support processes

At least 2+ years of experience in technical/developer support roles (where developers are the end-user) and/or as a system administrator for a large developer community

Exceptional soft skills, both internal and external communications via email, Slack and video conferencing

Experience in scriptwriting (Python, JavaScript, Node, bash/shell)

Experience in troubleshooting complex issues with browser developer tools and/or HAR files

Bonus Points

Experience with Atlassian's suite of products

Experience with SQL databases

Experience in testing software applications (Exploratory Testing, Functional Testing etc.)

Atlassian offers a wide range of perks and advantages designed to support you, your family and to help you engage with your local community. Our software products help teams all over the planet and our solutions are designed for all types of work. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.

📌 IT SUPPORT Support Engineer (Bengaluru)
🏢 Atlassian
📍 Bengaluru