Position Overview: As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Job Type: Hybrid

Work daily with customers in a proactive manner providing full lifecycle support and implementing solutions to maximize value to the customer.

- Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
- Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
- In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
- Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Strong domain knowledge in Networking and/or Storage Networking technologies and practices.




- 5+ years of practical experience in networking domain (an additional storage networking experience is a plus), with a focus on supporting enterprise customers.
- Strong Linux system administration skills with focus on Full-Stack troubleshooting, LAMP style hosted applications, shell scripting and performance tuning.
- Experience with Windows administration including but not limited to AD, Group Policy administration, performance monitoring, and performance tuning
- Broad experience with monitoring fundamentals and familiarity with data collection methods for key infrastructure technologies from AJAX to Xenserver
- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
- Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.

Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.

- Competitive salary and benefits package.
- Skilled growth and development opportunities.
- If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

📌 Senior IT Support Engineer - Hybrid Working (Pune)
🏢 Virtana
📍 Pune