NTT DATA is hiring for the role of Graduate Trainee!

Responsibilities of the Trainee:

- Provides an administrative support service to the Managed Services Client Service Desk team.

- Provides entry level administrative tasks as required by the team.

- Ensure the correct escalation procedure is followed on all critical calls and requests.

- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.

- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.

- Performs any other related task as required.

Requirements:





- Ambitious self-starter with the ability to work under general direction.

- Ability to use sound judgment to escalate an issue to a higher level.

- Displays a methodical in approach to ticket resolution.

- Demonstrates ability to interact with a variety of stakeholders.

- Demonstrates required integrity to ensure excellent client service and retention.

- Good attention to detail and client focus.

- Robust and effective verbal and written communication skills.

- Ability to work in 24X7 shift structure, based on a defined roster as required.

📌 Graduate Trainee (Bengaluru)
🏢 Recognized
📍 Bengaluru