NTT DATA is hiring for the role of Call Center Senior Representative!

Responsibilities of the Candidate:

- Make high-volume outbound calls to prospective and existing customers.

- Promote telecom products (plans, upgrades, bundles, retention offers).

- Understand customer needs and recommend tailored solutions.

- Achieve daily, weekly, and monthly sales targets.

- Handle objections and rejections professionally.

- Maintain accurate CRM records (calls, conversions, follow-ups).

- Ensure compliance with scripts, quality, and process standards.

- Deliver strong customer experience while maximizing revenue.

Requirements:

- Strong communication with neutral/clear English accent.

- Sales mindset with persuasive ability.

- Active listening and customer empathy.

- Resilience and ability to handle rejection.

- Basic system/CRM handling.

- Graduate (adaptable based on communication skills).

- 0–2 years of experience (freshers welcome; BPO/sales preferred).

📌 Call Center Senior Representative (Gurugram)
🏢 Leading
📍 Gurugram