Engineering Technical Expert (Mumbai)

Engineering Technical Expert (Mumbai)

23 Oct
|
ValueFirst
|
Mumbai

23 Oct

ValueFirst

Mumbai

They use their technical knowledge on ValueFirst products to make recommendations to customers to improve their experience further. They work closely with Product team to deliver seamless experience to mega customers during their entire lifecycle with the company, leading to long and successful relationship with ValueFirst.

Collaborate with multiple internal teams to give the best onboarding integration experience and ensure customer satisfaction
Handle escalations of customers and partner with technical and engineering team to get the issue resolved ASAP
BE/BTech degree

- 4-6 years of experience in handling similar role in Cpaas/SaaS industry
- Technical Knowledge and understanding on API's, Networks, Firewall, Database
- Knowledge on SMS, Email (HTML), Voice (IVR), Web notifications, Push notifications, Whatsapp and RCS, Marketing Automation platform would be an added advantage

📌 Engineering Technical Expert (Mumbai)
🏢 ValueFirst
📍 Mumbai

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