Role Description This is a full-time, on-site role located in Current Delhi for a Customer Service Manager. The Customer Service Manager will oversee daily customer interactions, ensuring exceptional service and satisfaction. Responsibilities include managing customer support, addressing inquiries and concerns, analyzing feedback for service improvements, and leading the customer service team to enhance overall efficiency and experience. The role also involves collaborating with cross-functional teams to maintain a customer-centric culture.

Qualifications
Demonstrated expertise in E-commerce order processing, handling returns, customer queries via email, whatsapp, phone calls
Keeping an eye on RTO and exchanges
Making sure inventory, packaging is all in place and in stock
Proficiency in Analytical Skills for assessing customer feedback and implementing service improvements
Outstanding Communication skills, both verbal and written
Solid leadership and team management abilities
Proactive problem-solving skills and a customer-first mindset
Bachelor's degree in Business Administration, Communications, or a related field (preferred)
Experience in retail, e-commerce, or fashion industry is an advantage

📌 Customer Service Executives - Full Time (Delhi)
🏢 Mids&Lows
📍 Delhi