Why This Role Exists

Customers hesitate. Projects stall. Pipelines die without ownership.

This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts , responsible for execution, communication, and forward momentum.

What You Will Own

You are accountable for assigned customer projects end-to-end.

Your responsibilities include:

Managing customer projects through defined pipeline stages

Acting as the primary point of contact for customers once friction appears

Driving next steps, approvals, and decisions to keep projects moving

Handling objections, delays, and cancellation risks directly

Coordinating with sales, operations, and external partners

Enforcing timelines and commitments across all stakeholders

Escalating issues with context and proposed resolution

Maintaining accurate project and pipeline status

If a project stalls or cancels, you are expected to know exactly why .





This Is a Customer-Facing Project Ownership Role

Daily outbound calls are required.

You will:

Run customer conversations with authority and professionalism

Manage multiple live projects simultaneously

Control timelines rather than react to delays

Navigate uncomfortable conversations without losing composure

This is project management through execution , not documentation.

Requirements

Do not apply if you do not meet these.

3+ years in customer retention, account management, customer success, or sales operations

Direct experience owning customer accounts or post-sale pipelines

Robust English communication with confident call presence

Experience working with US or international customers

Comfortable managing multiple projects at once

Willingness to work US time zones

Benefits

Competitive Salary

Growth Opportunities

📌 Sales Account Executive - English Speaking (Nagar)
🏢 Lytegen
📍 Nagar