Third Shift (Nights)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is protected or helping find cures for cancer.

Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative workplace, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results.



This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

Using various ERP and CRM systems, you'll process orders, track shipments, resolve issues, and ensure customer satisfaction through proactive communication and follow-up. As part of our customer-focused team, you'll contribute to continuous process improvement initiatives while upholding our core values of Integrity, Intensity, Innovation, and Involvement.

Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred

Strong written and verbal communication skills in English; additional European language proficiency highly valued

Proficient in Microsoft Office applications

Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided

Excellent attention to detail and accuracy in data entry and documentation

Experience using CRM systems and customer service software preferred

Flexibility to participate in cross-training and support activities as needed

📌 Customer Service Advisor - Night Shift - Work From (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru