Avantor is looking for a Customer Service Representative for the UK Admin team. It is an entry-level position. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.
A high school diploma is required, and a bachelor's degree is a plus.
Experience: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)
Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently
Intermediate computer skills required; Familiarity with SAP system helpful
Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.
Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.
Owns the customer request and experience from initiation to conclusion.
Processes, via computer, all customer requests. Resolves product or service problems by clarifying the customer's complaint; Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Make decisions based on policies and past precedence,



seeking guidance as necessary.
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your growth opportunities and success. We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [HIDDEN TEXT] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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📌 Immediate start Customer service assistant (Coimbatore)
🏢 Avantor
📍 Coimbatore