You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This GTM Success Manager II will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

Shift - 5pm to 2 am IST / 7 pm to 4 am IST

Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value

Closely manage and nurture accounts to identify and eliminate risk of attrition

Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy

Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success

Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

A Full time Bachelor Degree in any stream





- 3 to 5 years of customer success, account management in a competitive SaaS environment catering to Mid Market Level Accounts preferable in US markets
- Geared up to work in night shift - 5 pm to 2 am IST / 7 pm to 4 am IST (Mandatory)
- Have a excellent understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
- Excellent communication skills, including issue tracking, triaging and crisis management
- Ability to efficiently manage multiple customer projects simultaneously
- Communicates with internal and external customers and all levels of management
- Effectively communicate technical information to non-technical audiences
- General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
- Comfortable to work on hybrid -Three days per week from office and Two days work from home

GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

An employer who violates this law shall be subject to criminal penalties and civil liability.

📌 Customer Success Manager - Working from Home (Chennai)
🏢 ZoomInfo
📍 Chennai