Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
Positioning Newgen's Product and/or services to the customers.
Identify continuous growth opportunities for new business as per account expansion target.
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
Build proposals for the current opportunities and involve CRM / Business Head, as needed.
Create, review and periodic update of all opportunities at Salesforce.com.
Ensure for every delivery Client Sign-Off and acceptance are in place
Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.
MBA and/ or engineering from a premier institute.
- 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
- Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
- Ability to gather and analyze data and draw logical conclusions.
- Thorough understanding of Project Management methodologies and tools.
- Good analytical capabilities and excellent time management skills.
- develop new opportunities to increase company visibility in the account. Will carry an annual billing target
- Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.