Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and solid culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Machine Learning Engineer III in Twilio’s Customer Memory Team.. About the job In this role, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers - letting any application, human or AI agent, or channel know who a customer is, what they have done, and how best to reach them. This role requires a builder and curious mindset, someone who can bridge the gap across theoretical research, production-grade experimentation and enterprise quality software.



You will lead rapid research cycles to solve complex problems regarding contextual intelligence and large scale ML problems ensuring every interaction feels seamless and personalized. Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization. - Build ML systems that hold up at Twilio scale. - Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. Required: - 5+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else's design. - Proficiency in Python programming language. - Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores. - Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores. - Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs - Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority. - Experience in building cloud-based services using AWS, GCP, or Azure. - Desired: - Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.

📌 Remote Machine Learning Engineer (India)
🏢 Twilio
📍 India