Customer Success Manager - Bangalore We're looking for a Customer Success Manager candidate with experience in customer's decision-making process, goals, strategies, and our goals, to join our team in Bangalore.

You will report to the Manager, Customer Success.

CRM / Marketing software, Designing metrics, Hybrid deployment of software solutions, MDM domain/product exposure

Holds and grows a trusted advisor relationship with customer executive sponsors such that all activities are aligned with the customer's business case and business strategy, allowing the full potential of our solutions to be realized.

Report, and benchmark all milestones related to implementation and post-implementation adoption activities such that the success of the customer's initiative can be monitored including visibility to the executive sponsors.

Demonstrate product features beyond central functionality to help the customer achieve specific our results and maximum value from the product(s).

Assess customer requirements, level of adoption of the products, and assess the risk in renewal.

Handle escalations and coordinate across departments of the company, including Marketing, Sales, Qualified Services, R&D;, Finance, Enablement, and Technical/Product Support.





Craft and share customer success reports with the sponsors and technical team handling the project on customer side to support relationship and business case.

Documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments).

Experience with the business and technical contexts of important accounts.

Knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and Business Intelligence software concepts and products.

Communicator that can build relationships with the customers, up to and including the customer's executive leaders.

Experienced professional with a full understanding of area of specialization who resolves wide ranges of issues in creative ways.

Demonstrated experience using industry knowledge of a customer's decision-making process, goals, strategies, and goals.

Presentation, customer service, financial/business acumen, at all levels of customer engagement.

BTech/MBA or equivalent educational background, we will consider an equivalent combination of relevant education and experience

Minimum 7 to 10 years of relevant professional experience

📌 Customer Support / Success Manager (Bengaluru)
🏢 Informatica
📍 Bengaluru