Our partner is looking for a Senior Internal IT and Project Engineer based in India. Join a global technology setting where you will take ownership of internal IT operations, Microsoft 365 administration, advanced technical support, and end-to-end project delivery. In this remote role, you will troubleshoot complex technical issues, strengthen security and operational controls, and ensure employees have the equipment and access they need to work efficiently. You will lead third-line support, manage device lifecycles, and drive improvements across cloud services, endpoints, infrastructure, and business applications. Combining hands-on engineering with project management and PMO responsibilities, you will oversee delivery plans, budgets, risks, and stakeholder communication. Working closely with international teams, HR, Procurement, suppliers, and service delivery leaders, you will help maintain reliable IT services and deliver measurable operational improvements. This opportunity is ideal for an experienced IT professional who enjoys solving complex problems, improving processes, and managing technical projects in a collaborative, distributed environment. Accountabilities: - Advanced technical support: Own complex third-line incidents and service requests across identity, cloud services, endpoints, servers, networking, and integrations. Internal IT and Microsoft 365 administration: Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive. Administer Microsoft Entra ID identities, permissions, roles, licensing, multifactor authentication,



and conditional access policies while ensuring secure and efficient employee onboarding and offboarding. - Oversee device enrolment, configuration, application deployment, patching, encryption, and compliance using Intune and approved endpoint management tools. Asset lifecycle and logistics: Maintain accurate IT asset records, coordinate equipment purchases and provisioning, and manage device delivery, collection, repair, replacement, and returns. Work with suppliers, couriers, Procurement, and office teams to track equipment, reconcile inventory, recover devices from departing employees, and ensure secure wiping, redeployment, or disposal. - Protect company data, employee information, and credentials by following approved security, access, retention, and disposal procedures. Obtain the necessary approvals for purchases and technical changes, maintain audit trails, and escalate security concerns or operational risks promptly. - Change and problem management: Maintain change records, document business justifications, assess risks and dependencies, prepare implementation and rollback plans, and coordinate approvals. Investigate recurring incidents, identify root causes, document known errors and workarounds, and implement permanent fixes to improve service reliability. - Project management and PMO delivery: Manage assigned internal and client IT projects from initial scoping through completion. Maintain project plans, track costs and progress, manage risks and issues, coordinate stakeholders, and provide regular reporting on milestones, decisions, and delivery status. - Hands-on project engineering: Translate approved requirements into technical designs, deployment plans, and test procedures.

📌 Senior IT Engineer , Senior IT Support Engineer, IT Project Engineer (India)
🏢 Jobgether
📍 India