Our partner is looking for a Bilingual Customer Service Representative based in India. The Bilingual Customer Service Representative will deliver high-quality customer support by assisting customers in two languages across phone, email, live chat, and other communication channels. This fully remote, full-time opportunity is suited to a customer-focused professional who enjoys solving problems, communicating clearly, and creating positive customer experiences. You will respond to inquiries, resolve complaints, explain products and services, and ensure that customer concerns are addressed efficiently. Working collaboratively with other departments, you will help maintain accurate records, meet service quality standards, and strengthen customer satisfaction. The role offers an opportunity to develop communication, problem-solving, and customer relationship management skills in a supportive environment. It is an excellent opportunity for someone looking to build a career in customer service, with training and opportunities for skilled growth. Accountabilities: As a Bilingual Customer Service Representative, you will serve as a key point of contact for customers, ensuring their questions are answered accurately and their concerns are handled professionally. Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages. - Investigate and resolve customer complaints, troubleshoot issues, and provide appropriate solutions. - Explain products, services, policies,



and procedures clearly and accurately to help customers make informed decisions. - Maintain accurate customer records and document all interactions in the customer service system. - Protect confidential customer information and comply with applicable company policies and procedures. - Meet established customer satisfaction, response time, and service quality targets. - Collaborate with colleagues and other departments to ensure consistent support and an effective customer experience. Requirements: The ideal candidate is a strong communicator who can assist customers confidently in English and a second required language. You should be patient, organized, and comfortable resolving customer concerns while managing multiple inquiries in a remote working environment. Fluency in English and a second required language, both spoken and written. The second language is not specified in the job description and should be confirmed with the hiring team. - Excellent customer service and problem-solving abilities. - Basic computer skills and familiarity with email, web-based applications, and customer relationship management (CRM) systems. - A reliable internet connection and a suitable workspace for remote work. - Benefits: - Fully remote work arrangement. - Paid training and onboarding to help you develop the skills required for the role. - Opportunities for professional development and career advancement. - Supportive team environment with ongoing performance feedback. - Paid time off and holidays, subject to company policy and eligibility. - Potential performance-based bonuses.

📌 Remote Bilingual Customer Service Representative (India)
🏢 Jobgether
📍 India