Ecorgy Solutions is transforming patient care delivery in the US Healthcare industry. As part of our expanding US Healthcare Operations team in Trivandrum, we are hiring dynamic Client Service Managers with experience in International Sales, International Business, International Marketing, and US Process BPO environments. This is a high impact leadership role designed for professionals who thrive in International Voice Process operations and have the ability to manage clients, stakeholders, and service teams with confidence and accountability.
If you are passionate about International Healthcare Operations and want to lead from the front, this chance is for you.

As a Client Service Manager, you will serve as the central point of coordination between clients, stakeholders, and an internal team of healthcare professionals.
This role combines Client Management, Operations Management, International Sales exposure, and Service Leadership within a US Process environment.

Client Centric Service Excellence
Manage and supervise stakeholders and clients, ensure service quality, achieve business volumes, and work toward predetermined performance targets

Client Management
Lead a team of 50 professionals supporting approximately 250 active clients, maintain high quality patient care standards, and resolve complaints promptly

24x7 Complaint Resolution
Prioritize and resolve concerns efficiently to maintain service quality and long term client satisfaction





Implement strategies that improve client satisfaction, service delivery, and operational efficiency

Quality Improvement
Drive quality initiatives, process improvements, and ensure accountability across service operations

Required Experience

- Bachelor's Degree in any discipline
- 3 to 5 years of experience in International Voice Process, International Sales, Customer Service Management, Operations Management, or similar US Process BPO roles
- Experience in US Healthcare, Hospital Administration, Education, International Marketing, or relevant service industries preferred
- Exposure to US or International Healthcare Operations will be an added advantage

Excellent English communication and articulation skills
Strong analytical and estimation skills with the ability to understand clinical practices and compliance standards
Proven leadership and stakeholder management capabilities
Night Shift
Work from Office at Elippode, Trivandrum
Candidates willing to work in a US Process BPO environment preferred

Compensation and Benefits

Group Mediclaim policy after 6 months of joining
Gratuity
Performance based rewards and growth opportunities
Professional development programs
Structured training and mentorship
Gain unparalleled exposure to US Healthcare Operations
Enhance your International Business and Client Management portfolio
Work in a growth driven, performance oriented setting
Call or Whatsapp : View phone number on foundit.in

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