The Virtual Expert Platform (VEP) is the AI engine that makes Intuit's assisted services vision real. VEP connects 100M+ customers to 15,000+ tax and bookkeeping professionals in real time — intelligently matching by expertise, availability, and performance across 650M customer conversations annually. VEP directly enables $3B in expert services revenue and is accountable for a $250M reduction in CS operations cost in FY26. VEP is at an inflection point — transforming from a platform that supports expert interactions to one that orchestrates AI-native, agentic customer and expert experiences at scale. This Director of Engineering leads foundational capabilities that together power Intuit's assisted services business.

Platform Transformation

Accountable for transforming foundational platform capabilities to be AI/Agentic ready

Drive maturity, operational and engineering excellence across capabilities spaces

Craft a vision for the optimal team structure — hire, mentor, and foster career advancement to build a high-performance culture

Responsible for the VEP India community of

Drive employee engagement, talent hiring, development, and growth at India for VEP

Experience:

- Has shipped AI and ML in a live, customer-facing product in production — not a lab or a roadmap
- Has led a 50+ FTE engineering organisation through a platform transformation, with multiple layers of management
- Has experience in customer-expert, customer-agent, or intelligent routing and matching platforms — the closer to this the better




- Has been a senior India engineering leader in a non-India HQ organisation— with building influence across time zone gap
- 18+ years in the software industry with 7+ years in an executive engineering leadership role

AI-native, not AI-enabled — has defined and led an AI-first strategy at scale. Experience with agentic AI, LLMs, and real-time orchestration systems in a consumer-facing environment

Strong understanding of mobile, web, and desktop ecosystems and the engineering challenges of multi-modal platforms

Exceptional ability to influence senior leaders across functions and make swift, informed decisions on short and long-term goals

Proven track record of developing tech strategies that drive significant growth and leverage AI to transform customer experiences

Creates structure and relationships independently — does not need a local peer network or a nearby manager to act

Bachelor's degree in Computer Science or a related field (required)

Master's degree in Computer Science or a related field (preferred)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and perks at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

📌 Manager, Software Engineering (ML) (Bengaluru)
🏢 Intuit
📍 Bengaluru