Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of India's Fastest Growing D2C brands . This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and creative solar power solutions.
We are looking for a highly result-oriented Sales + Operations + Analytics Manager to build
and manage Loom Solar's high-performance contact center.
The manager will be responsible for converting 500+ daily customer calls and leads into
measurable business revenue by building strong sales processes, improving agent
productivity, ensuring disciplined CRM usage, monitoring call quality, and using data analytics
This is not a traditional call-center supervisory role .
The ideal candidate must think like a Sales Head + Operations Manager + Data Analyst .
Calls Leads Qualified Leads Opportunities Orders Revenue 2. Sales Management
Own the daily sales target generated through the contact center.
Convert inbound enquiries into qualified solar opportunities.
Develop Structured Sales Scripts For
Residential solar
Rooftop solar
Solar panels
Hybrid inverters
Solar pumps
Monitor agent-wise conversion at every stage of the sales funnel.




Coordinate with field sales teams for site visits and high-value opportunities.
Ensure every sales opportunity has a clear next action in CRM.
Contact Center Operations
Manage daily operations for 500+ calls/day.
Plan manpower according to call volume and business requirements.
Manage attendance, shifts, breaks and occupancy.
Maintain service-level agreements (SLA).
Reduce abandoned and missed calls.
Ensure proper call distribution among agents.
Build SOPs for all major contact-center activities.
CRM & Lead Management
The manager will be responsible for ensuring 100% CRM discipline .
Sales-stage movement
Callback management
The manager should work closely with the Zoho CRM team to automate:
Lead Assignment Calling Follow-up Opportunity Site Visit Quotation
Analytics & MIS

The manager must convert call-center data into business decisions .
Calls received
Calls made
Missed calls
Connected calls
Call quality Score
500 Calls

The actual targets will be finalized based on Loom Solar's product mix and historical
conversion data.Agent Performance Management
Create An Agent Performance Scorecard Covering
Calls handled
Connected calls
Call quality
CRM compliance
Performance classification
B: Expected performance
D:



Performance action plan
The manager must conduct daily performance reviews and weekly coaching sessions.
Call Quality Management
Create call-quality standards.
Randomly audit customer calls every day.
Score calls using a standardized QA checklist.
Identify poor sales practices.
Provide individual coaching.
Maintain call recordings and audit history.
Monitor compliance with approved sales scripts.
Target Average Call Quality Score: 90%
Manage Team Leaders and Sales Executives.
Conduct morning huddles.
Conduct end-of-day performance reviews.
Develop coaching plans.
Build a performance-oriented culture.
Number of calls
Contact-center revenue
The manager should continuously answer: 'We received 500 calls today. How much business did those calls generate'
~ Google
Website
Field sales
Campaign quality
Lead source performance
Sales
Field-sales handover
Service
Customer complaints
Installation issues
Competitive intelligence
Strong sales orientation
Team management
CRM knowledge
MIS and dashboard management
Excel/Google Sheets
Sales funnel management
Data-driven decision making
Call-quality management
Target management
Zoho CRM experience
Power BI / dashboard experience
AI-based call analytics
Regular Training of Professional Skills such as Leadership, Problem Solving and Product
Multifold chances increase to build the career in Solar Energy Sector
Great learning curve and hand on experience with leadership team about solar in future
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📌 Contact Centre Head of Sales (Faridabad)
🏢 LOOM SOLAR
📍 Faridabad