Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

WATI is leading the next paradigm shift in CPaaS computing and is looking for a dynamic and experienced Customer Success Manager (US market) to join our team. The ideal candidate will have a passion for building strong relationships with customers, a deep understanding of customer needs, and a proven track record of driving customer satisfaction and retention. As a Customer Success Manager, you will be the primary point of contact for our customers, helping them to achieve their goals and maximize the value of our solutions.

Customer Onboarding and Training: Guide new customers through the onboarding process,



ensuring a smooth and efficient transition to our products and services. Provide training and resources to help customers effectively utilize our solutions

Relationship Management: Customer Success Planning: Develop and execute customer success plans that outline key milestones, deliverables, and success metrics to ensure customers achieve their desired outcomes

Monitor and analyze customer usage data to identify trends and areas for improvement. Provide insights and recommendations to help customers fully leverage our products

Customer Feedback: Gather and communicate customer feedback to relevant teams to inform product development and improve overall customer experience

Identify and nurture opportunities for account expansion and upsell, collaborating with sales and marketing teams to drive growth

Bachelor's degree in Business, Marketing, or a related field. 5-8 years of experience in customer success, account management, or a related role, preferably within B2B SaaS industry in the US market.

- Experience with CRM software and customer success platforms is a plus
- Solid customer orientation with a proven ability to build and maintain customer relationships
- Ability to work collaboratively with cross-functional teams, including sales, marketing, product, and support
- Note - Shift time - US shift

📌 Startup > Customer Success Executive (Bengaluru)
🏢 WATI - WhatsApp Team Inbox
📍 Bengaluru