Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully designing and building the Salesforce industry-specific solutions.
The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. As a Technical Architect, you will have strong focus on salesforce platform (e.g. Sales, Service, Community, and Einstein Clouds) and work closely with our sales and delivery teams to ensure customer success.

Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go-forward solution is easy to maintain and meets best practices. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates, and documenting requirements and designs.
to help customers maximize the value of their Salesforce Industry products and services.
Leading and mentoring the development and QA teams on the project.
Responsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
Through the use of UML diagrams, design documentation, and best-practice methodologies the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.
Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented,



and performance requirements are closely monitored by working with the development teams.
Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.
Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
Develop POCs or help customers and partners with complex coding tasks.
Identify and lead internal initiatives to grow the consulting practice contribute to the overall knowledge base and expertise of the community.

EXPERIENCE:

- 10+ years of experience in Salesforce ecosystem developing technology solutions.
- Extensive experience and understanding of the Education/Real-estate/Travel Sector.
- 10+ years of experience working on deployment teams, ideally using Agile development techniques.
- Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.
- Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
- integration experience, including between different business systems as well as working with integration tools.
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment and implementing new instances of from scratch.
- Strong experience on Omnistudio suite, Business Rules Engine (BRE), Experience Cloud Integration
- Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.
- Understanding of DevOps and Release Management for large-scale transformation projects.
- A self-starter, adept at picking up new skills and technologies, and eager to break current ground
- DevOps and Release management

Salesforce/Apex, Triggers, Flows, Community, Lightning, LWC
Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)





Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Certified in Education Cloud, Sales Cloud, Service Cloud
Experience on Agentforce will be preferred
Experience on Data Cloud will be preferred
Familiar and using AI tools to bolster implementation productivity (e.g. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and , and our AI agents accelerate your impact so you can . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

📌 Salesforce Technical Solution Architect (Mumbai)
🏢 Tableau
📍 Mumbai