About Script Assist Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform used every day in a regulated environment where accuracy, reliability, and operational discipline matter. We are growing quickly and building out the internal systems, devices, access controls, and day-to-day IT support structures that keep the business running smoothly.

The Role
We are hiring an IT Administrator to support the day-to-day internal IT operations of the business. This is a practical, hands-on role for someone who is organised, reliable, technically comfortable, and good at solving problems quickly.

You will help keep the team productive by supporting:

- User setup and onboarding
- Access and permissions
- Laptops and devices
- Software and systems support
- Internal troubleshooting
- IT hygiene and operational consistency

This is a strong fit for someone who has worked in IT administration, IT support, system administration, desktop support, internal IT operations, or helpdesk and user-support environments.

What You'll Do

- Support day-to-day internal IT operations
- Set up laptops, user accounts, and access for new starters
- Manage joiners, movers, and leavers across internal systems
- Help maintain user permissions and access controls
- Troubleshoot hardware, software, and day-to-day user issues
- Support Microsoft 365, Google Workspace, or similar business systems where relevant
- Keep devices, systems, and IT records organised
- Coordinate with internal teams and external providers when issues need escalation
- Help maintain a clean, reliable internal IT environment as the business grows

What We're Looking For:
We are looking for someone with:

- Hands-on experience in IT administration, IT support, or systems support
- Confidence supporting users with day-to-day technical issues




- Comfort working across laptops, software, access, and internal systems
- A structured and dependable working style
- Valuable written and spoken English
- Strong organisation and follow-through
- Comfort working in a hybrid Ahmedabad-based role

Added (critical modern IT requirements):

- Hands-on experience with Microsoft Intune for device management and policy enforcement
- Experience managing identity and access using Microsoft Entra ID (Azure AD)
- Understanding of endpoint security, compliance policies, and device configuration profiles
- Ability to manage device lifecycle through MDM tools
- Basic experience with IT budgeting, vendor coordination, and cost awareness

Helpful experience includes:

- User onboarding and offboarding
- Account provisioning
- Device setup and troubleshooting
- Microsoft 365 or Google Workspace administration
- Internal IT support ticketing
- Permissions and access management
- General systems administration
- Hardware and software support

Added (to strengthen candidate quality):

- Microsoft Intune (device enrollment, compliance policies, app deployment)
- Microsoft Entra ID / Azure AD (conditional access, RBAC)
- Endpoint and mobile device management (MDM)
- Decurity policies and access governance
- License management and cost optimisation for SaaS tools (e.g. Microsoft 365)
- Working with IT vendors, procurement, and budgeting support

This Role Is Likely a Good Fit If You Have Worked In:

- IT administration
- IT support
- System administration
- Desktop support
- Internal helpdesk
- Infrastructure support
- User support operations
- Office IT and business IT support

This Role Is Probably Not a Fit If Your Experience Is Mainly:

- Pure software development only
- Highly specialist infrastructure roles with no user support
- Non-technical admin work
- Roles with no hands-on systems or support responsibility

Apply
Apply if you enjoy practical problem-solving, keeping systems organised, and supporting teams through reliable day-to-day IT administration.

📌 IT Administrator - 1st Line Support (Ahmedabad)
🏢 ScriptAssist Pharmacy
📍 Ahmedabad