Customer Success Associate A high-growth, VC-backed SaaS company building out the associate layer of its founding India customer success team

This SaaS company has partnered with Flexiple, the managed marketplace that helps global companies build high-performing teams and GCCs in India, to hire its first Customer Success Associate. The founding CSMs need someone who can take renewals admin, onboarding logistics, and account housekeeping off their plate so they can focus on strategy, and who wants to learn the CS craft by doing it alongside them. This is a remote, pan-India seat.

You will work under a Customer Success Manager on a shared book of accounts, picking up the operational half of the customer lifecycle: scheduling and running onboarding calls, keeping health-score trackers current, chasing renewal paperwork, and drafting the account update decks the CSM presents. You will sit in on account reviews to learn how the senior team handles tough conversations, then start owning small accounts solo within your first two quarters.

Keep CRM records, health scores, and renewal dates accurate and current





Draft account summaries and review materials for the CSM to present

Field first-line customer questions and route anything complex to the right owner

Flag at-risk accounts early based on usage and support-ticket signals

Zero to three years of work experience, ideally with some exposure to customer-facing work, account coordination, or a fast-paced support desk. You read spreadsheets and CRM records comfortably, write clearly, and do not need every task spelled out twice. Any prior internship or job touching customer support, sales operations, or account management

Familiarity with tools such as HubSpot, Intercom, or Gainsight

Comfort picking up current SaaS products quickly

A seat on a founding India customer success team with direct CSM mentorship

Remote-first, pan-India hiring with a long-term placement, not a project gig

A realistic path from associate to owning your own book of accounts

The process runs an HR screening, a short take-home exercise, a conversation with the hiring manager, and a culture-fit chat.

📌 Customer Success Manager - Fully remote (India)
🏢 Flexiple
📍 India