Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations

Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.

This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

If your background aligns, you'll receive a link to a short pre-recorded video interview shortly after applying

Act as a main point of contact for property owners and tenants throughout the management process

Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations

Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement

Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate





Support a structured, process-driven client experience from start to finish

3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience

- Proven ability to manage multiple clients, accounts, properties, or files at the same time
- High process discipline and comfort working inside a structured CRM workflow
- Solid follow-up habits, task management, and documentation accuracy
- Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues

Property management, leasing, real estate operations, or housing-related experience

Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers

Experience in high-volume, SLA-driven, operations-heavy, or service-based environments

Remote Tech Requirements

- Computer with 16GB RAM minimum
- Compensation
- Full compensation details will be shared during the interview process

📌 Account Executive (Remote) (Pune)
🏢 Royal York Property Management
📍 Pune