Job Description We are seeking a highly skilled and experienced Product Manager to lead our WhatsApp banking & Chatbot initiatives . The ideal candidate will have a deep understanding of WhatsApp banking (Meta) capabilities and chatbot technologies, a strong background in managing complex products, and a proven track record in developing and deploying Large Language Model (LLM) based solutions.

Key Responsibilities

Lead the end-to-end product lifecycle for WhatsApp banking and chatbot solutions(customer/employee facing), from ideation and strategy to development, launch, and continuous improvement.

Collaborate with cross-functional teams including Products team, business team, engineering, design, data science, and customer support to deliver high-quality solution for WhatsApp banking and Chatbot.

Collaborate with stakeholders including technology, partner and business teams to gather requirement for enhancements in WhatsApp banking/ chatbot journeys.

Define and prioritize product requirements, features, and enhancements based on customer needs, market trends, and business goals.

Monitor and analyze WhatsApp banking, chatbot performance metrics, user feedback, and industry developments to inform product decisions and optimizations.

Develop and maintain a product roadmap, ensuring alignment with the bank's strategic objectives and technological advancements.

Evaluating chatbot and implementation partners while leading RFI/RFP efforts.

Experience in launching WhatsApp & chatbots(preferably for BFSI) solutions for customer interactions across multiple channels like WhatsApp, Website , Net Banking, Mobile Banking etc. with the same backend.





Basic knowledge of Large Language Models (LLM) to develop advanced chatbot functionalities that enhance user engagement and satisfaction.

Qualifications

Master's or Bachelor's degree in Computer science, Engineering, Business, or a related field. MBA from Tier 1 or 2 Institute preferred

Minimum of 5 years of overall experience in product management, with at least 3-5 years focused on chatbot technologies (WhatsApp & Chatbot)

Demonstrated experience with Large Language Models (LLM) and their application in developing intelligent, conversational interfaces

Solid understanding of the banking and financial services industry, including regulatory considerations and customer service requirements.

Excellent communication, presentation, and stakeholder management skills

Preferred Skills

API Integration: Understanding of APIs

UX/UI Design Understanding: Basic knowledge of user experience (UX) and user interface (UI) design principles. Ability to lead effectively with design teams to create intuitive and engaging chatbot interactions.

Agile Methodologies: Strong experience with agile project management methodologies. Familiarity with tools such as Jira, for tracking and managing product development

Security and Compliance: Awareness of security best practices and regulatory requirements in the banking and financial services industry. Experience with implementing security measures and ensuring compliance with standards such as GDPR, PCI-DSS, etc.

Cross-Functional Collaboration: Demonstrated ability to work effectively with cross-functional teams, including partners, engineering, design, data science, marketing, and customer support

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