WBO:CCPH BPC CSM

INTERNAL USAGE:

No. of Vacancies:
Reports to:
Branch Head

Is a Team leader
Y
Team Size:
1-2

Grade:

SM/AVP

Business:
Corporate Centre
Department:
Wholesale Banking Operations
Sub - Department:

Location:
Across India

About Wholesale Banking Operations

Wholesale Banking Operations Department focuses on the operational activities of corporate products viz. Current Accounts, CMS, Trade & Forex, etc.. It also focuses on onboarding of customers, portfolio management and services of the corporate customers.

About the Role

As a part of the wholesale banking operations team, Customer Service Managers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSM (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time.

Key Responsibilities





Ensure service delivery to CMS customers within the stipulated timelines
Generate income from CMS customers
Process error-free CMS transactions
Cross-sell digital solution to customers viz. Paypro/Power Access/CIB
Reconcile all CMS Pool a/c within the defined time
Resolve customer complaints within the stipulated timelines

Qualifications

Optimal qualification for success on the job is:
Graduate in any Discipline
MBA/PGDBM will be preferred

Role Proficiencies:

A successful candidate should possess the following:
Knowledge of banking regulations and norms
Knowledge of CMS products of the Bank
Dealt with CMS Sales/CMS Service
Positive communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Basic knowledge of IT

📌 Regional Director of English (Bengaluru)
🏢 Axis Bank
📍 Bengaluru