When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.

In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. We aim to provide an exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.

As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.

Shift Timings: 7:30am to 4pm

Language Requirements: Advanced level of English & Japanese Language JLPT N3





Business Japanese, Speaking & Writing. B.COM Graduate

Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
Accurately allocate and process payment credits to card accounts within SLAs
Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
Achieve key performance metrics in line with team scorecards
Compliance Language

That means we prioritize their physical, financial, and mental health through each stage of life. Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability advantages (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Career development and training opportunities

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Japanese to English Translator (Gurugram)
🏢 American Express TRS
📍 Gurugram