Role: Head of Design & UXR (01 AI) Function: Design & User Experience
Type: Full time
Compensation: Competitive compensation
The platform operates across commerce, payments, and logistics—reducing operational complexity and enabling broad digital participation.

The company focuses on solving structural challenges faced by small businesses rather than building consumer-facing applications or chatbots. Backed by robust infrastructure and distribution, this represents a national-scale effort to deploy agentic AI responsibly and impactfully in India.

You will define how users experience, trust, and understand AI at national scale. You'll build design and research foundations that turn complex agentic AI into intuitive, human-centered products for millions of small businesses across India. This is a 01 opportunity to establish design principles and interaction patterns for a foundational AI platform operating across commerce, payments, and logistics. You'll have direct collaboration with senior leadership in shaping core product architecture and unprecedented access to infrastructure and distribution networks for national-scale impact.

You own end-to-end product design strategy and UX vision for the foundational AI agent platform
You lead comprehensive user research programs including usability testing and insight synthesis for SMB/MSME users
You design AI interaction patterns focusing on explainability, trust, feedback mechanisms, and user controls
You build and establish early design systems, quality standards, and design processes from ground up




You partner deeply with Product and Engineering teams to translate complex AI capabilities into intuitive user experiences
You define design principles for voice, language, and contextual AI interactions across physical and digital touchpoints
You lead design decisions for autonomous AI workflows that handle commerce, payments, and logistics operations

10-20 years of experience in Product Design, UX Design, or UX Research with leadership responsibilities

- Strong portfolio demonstrating 01 product ownership and foundational design system creation
- Experience designing products or platforms that serve millions of users at scale
- Experience designing B2B products for MSMEs, SMEs, or small business segments
- Experience designing complex enterprise workflows or multi-step user journeys
- Proven track record of building and scaling design teams from early stages

Experience designing for AI-driven products or conversational interfaces
Background in fintech, commerce, or logistics platform design
Experience working with voice interfaces or multi-modal interaction design
Previous experience in startup or 01 product environments at scale
Opportunity to define design foundations for a national-scale AI platform impacting millions of businesses
Direct collaboration with senior leadership in shaping core product architecture and user experience
Access to robust infrastructure and distribution network for unprecedented scale and reach
Competitive compensation package with significant equity upside in a foundational platform build

📌 Head of Product Design & UX (India)
🏢 Gloroots AI
📍 India