Department: Practice Management

Compensation: Rs3,860,298 - Rs5,222,756 / year

This role is based Remotely/Hybrid.

To support our North American Professional Services team and customers, your standard working hours will be 3:00 PM to 12:00 AM IST. The role follows a split-shift model, allowing you to work in-office during the first part of your shift and transition home in the evening (typically around 8:30 PM, with approximately 30 minutes allocated for your commute) to complete the remainder of your shift remotely.

From time to time, a later shift of 5:00 PM to 2:00 AM IST may be required to accommodate customer meetings or other business needs.

The role may also require occasional travel to our Indore office, typically 1–2 times per quarter.

The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.

Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.

Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.

Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources





Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.

Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations

- 3+ years experience leading a team of direct reports, including facilitating career growth conversations.
- Experience leading initiatives that drive business improvements and efficiencies
- Highly organized, with the ability to manage shifting priorities in a rapid-paced environment, and maintain a calm demeanor throughout
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels.

📌 Remote Services Coordinator (Indore)
🏢 Vena Solutions
📍 Indore