Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. System Administrator will reply to requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. This role will assure optimal performance and conform to our standards and guidelines for installing, configuring, repairing, and maintaining client infrastructure equipment. Troubleshoot and resolve desktop, server, and line of business application incidents (30%)
Complete move/add/changes of client workstations/servers (25%)
Resolve escalated issues from the L1 team members (20%)
Train and guide clients in software and hardware usage (15%)
Basic understanding of Managed Backup software(s) and file restoration
Can perform a virtual disk restore
Ability to identify replicated folders and namespace servers
Ability to check DHCP for correct settings (Gateway/DNS servers) and identify DHCP device
Modify existing InTune policies

Exchange/Office 365
Legal Hold/eDiscovery/Compliance
Ability to install a network printer on the server and perform advanced diagnostics
Network Printing
Understanding of RDGateway setup on the server and troubleshooting server-side issues
Basic understanding of network routing.
Overall understanding of basic server components, knowledge of RAID,



ability to identify and utilize iDRAC and Dell OMSA
SQL knowledge
Basic knowledge of SQL services, servers, and different SQL applications
Ability to troubleshoot SQL Server service issues.
Troubleshoot ODBC and determine if issues are server or client-side

Perform file-sharing operations
Ability to prep WAP, perform onsite installation, and troubleshoot advanced errors
Office Deployment Tool
File share/SharePoint
Create/Manage Sharepoint sites

Bachelor's Degree in IT, Engineering or Computer Science
Minimum of 4 years of work experience in a Help Desk role
Excellent English skill (Verbal and writing)
MCSE, CCNA, CompTIA A+/Network+ or equivalent experience
Mandatory to have experience working in an MSP (Managed Service Provider) environment, supporting multiple clients and IT infrastructure
Windows Desktop
File server support
Work under tight deadlines and shifting priorities.
Ability to work under tight deadlines and shifting priorities
Including occasional nights and weekend work as needed
Participate in a rotating on-call schedule
Network (Sophos, SonicWALL, Cisco) certifications are a plus
Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
Ample growth and learning opportunities.
Work from home opportunities
Focus on work/life balance.
Immigration Program supporting immigration to Canada for eligible employees.

📌 Remote Senior IT Administrator (India)
🏢 Anovia
📍 India