Responsibilities

- Welcome guests warmly on arrival
- Handle check-in and check-out procedures efficiently
- Verify guest details, IDs, and reservations
- Provide information about hotel services, facilities, and local areas
- Manage room bookings through system/phone/email
- Update reservation details accurately
- Coordinate with housekeeping for room availability
- Handle guest queries, complaints, and requests politely
- Ensure quick resolution or escalate to senior staff
- Maintain a professional and friendly attitude at all times
- Prepare guest bills and ensure accuracy
- Handle cash, card, and online payments
- Maintain proper records of transactions
- Work closely with housekeeping, security, and F&B; departments




- Ensure smooth communication between departments
- Maintain front desk records and reports
- Keep reception area clean and organized
- Follow hotel policies and SOPs
- Valuable communication skills (English + Hindi is a plus)
- Basic computer knowledge (PMS, MS Office)
- Customer service attitude
- Problem-solving skills
- Professional appearance and behavior

Qualifications

- Minimum: 12th pass / Graduate preferred
- Experience: 2 years in hotel or hospitality industry

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Associate (Raipur)
🏢 Hotel Vennington Court
📍 Raipur