Role description

Support Engineer Azure Subscription Management Support Commerce Support

* **Experience Required:** 1 to 6 Years

* **Work Mode:** Rotational Shifts (Including Night Shifts & Rotational Week Offs)

* **Domain:** Cloud Technical Support / Customer Operations

## **About the Role**

We are seeking a dynamic, customer-focused, and technically inclined professional to join our support team. In this role, you will act as the first point of contact for our clients, assisting them with foundational inquiries and technical issues related to cloud environments. If you excel at communication, love solving problems, and want to kickstart or grow your career in cloud computing, this is the ideal opportunity for you.

## **Key Responsibilities**

* **Customer Support:** Handle incoming technical support requests and inquiries via multiple channels (email, chat, or phone) with a high degree of professionalism and empathy.

* **Issue Resolution:** Diagnose and troubleshoot basic technical issues, providing accurate and timely solutions to customers.

* **Azure Cloud Assistance:** Utilize a basic understanding of Microsoft Azure to guide clients, navigate cloud infrastructure questions, and assist with initial setup or configuration queries.

* **Escalation Management:** Document customer issues meticulously and escalate complex technical problems to advanced engineering teams when necessary.

* **Client Satisfaction:** Deliver exceptional customer service experiences, ensuring high satisfaction ratings and fostering positive client relationships.

## **Key Requirements & Qualifications**

* **Experience:** 1 to 6 years of professional experience in technical support, IT helpdesk, or customer-facing operations.

* **Cloud Knowledge:** A foundational understanding of the **Microsoft Azure** cloud platform and its core services (certifications like Azure Fundamentals are a robust plus).





* **Communication Skills:** **Excellent verbal and written communication skills**, with the ability to explain technical concepts clearly to diverse clients.

* **Customer Handling:** Proven ability to manage customer expectations, handle escalations with patience, and deliver client-first solutions.

* **Shift Flexibility:** Must be comfortable working in **rotational shifts (including night shifts)** and **rotational week offs** based on operational needs.

Skills

Mandatory Skills : Customer support, Issue Resolution, Customer handling

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Engineer - Cloud & Infra Management (Bengaluru)
🏢 LTM
📍 Bengaluru